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Welcome to the learning4housing blog. I will be posting my thoughts and opinions on a range of issues facing the social housing sector. You are more than welcome to post your comments, whether you agree or disagree on the points. The aim here is to stimulate some debate on these issues, whether they are about current government policy or about best practice in housing management or strategy.

is an independent training provider for the social housing sector. We cover a wide range of subject areas, including anti-social behaviour, homelessness, resident involvement, void control, choice-based lettings, and complaints management, as well as personal skills development around communication, negotiation, assertiveness, influencing, managing people, etc. Please visit the main website for more information at

Please call David on 07986 246406 to discuss your training needs and how we can help, or email at

Tenant and Scrutiny Panels

Now that the new regulatory framework has been published and there is no longer a regulator for 'consumer' services provides by social landlords, there is a need to introduce a local mechanism to hold landlords to account.

The government has called for the establishment of tenant panels which are designed to adopt meaningful roles within the organisation, but which are separate to the normal governance arrangements that already exist.

Learning4housing is pleased to offer a range of services associated with this area of work. These can be summarised here as:

  • Advice on recruitment to panel membership
  • Assistance to existing panels on key roles and tasks
  • Mentoring for panels who lack confidence and/or skills
  • Arranging 'mock' scrutiny reviews
  • Developing and negotiating terms of reference for panels
  • Training for panels, boards, staff on specific skills

Please contact David on 07986 246406 for further details and to discuss your specific needs, or email