We tend to concentrate on three key areas of learning; housing management, customer service and personal skills development. Below are examples of some of the courses and workshops that can be provided. If you don't see what you need, please get in touch and we can discuss your needs.
1. Housing Management:
- Anti Social Behaviour
- Resident involvement
- Void control
- Income management
- Estate management
2. Customer Service:
- Delivering Excellent Customer Service
- Effective Complaints Management
- Dealing with 'Challenging' Customers
3. Personal Skills Development:
- Effective Communication
- Listening and Empathy
- Assertive Behaviour
- Time Management
- Project Management
- Presentation Skills
All programmes are delivered in an informal workshop style, with a high level of interaction, discussion and fun! We aim to challenge prior assumptions and to encourage participants to reflect on the subject and their learning. We also give considerable emphasis to ensuring the learning is embedded and results in changes at the workplace. Pre and post training exercises can assist in this process, together with detailed action planning.
All our programmes are suitable for housing staff, board members and tenants, and again, the content and delivery can be specifically tailored to the needs of those attending.
How it works....
Once you have booked your chosen subject, we will discuss your specific needs with you before starting to design your learning programme. If you wish, we can visit you to enable you to be confident in our approach to your needs. We will then begin to design learning materials, which will focus on your particular requirements, and will be tailored to the current skills/knowledge level in your organisation and will be based upon a realistic expectation of how these can be developed further. Drafts of all material can be made available in advance for your prior approval before being finalised. All we ask of you is to provide a suitable venue and refreshments (and of course the people to attend!).
We will organise everything else - the facilitator, the handouts, any pre-training exercises, and a follow-up exercise after the training. We will give you an all-in price whch will include all expenses and fees, so you know in advance what you are paying. The number of participants for any event could range from 8 to 18 - and we are happy to negotiate around these numbers if required. Some smaller organisations work in partnership with neighbouring bodies to build up a cost-effective number, which can reduce your direct costs dramatically.
If you already use a different training provider, why not consider contacting learning4housing next time you commission any training? We would be happy to discuss how we can help.
All training and workshops are facilitated by David Wardle. David has over 30 years experience in working in the social housing sector, both as a front-line officer and also as a strategic manager. David is a very experienced trainer, tutor and consultant who is committed to providing you with the best quality services which meet your specific needs and requirements.
For more information, please visit the main website at www.learning4housing.co.uk
or contact via email at david@learning4housing.co.uk or phone David on 07986 246406.
Thank you for your interest
David Wardle MCIH
