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Welcome to the learning4housing blog. I will be posting my thoughts and opinions on a range of issues facing the social housing sector. You are more than welcome to post your comments, whether you agree or disagree on the points. The aim here is to stimulate some debate on these issues, whether they are about current government policy or about best practice in housing management or strategy.

is an independent training provider for the social housing sector. We cover a wide range of subject areas, including anti-social behaviour, homelessness, resident involvement, void control, choice-based lettings, and complaints management, as well as personal skills development around communication, negotiation, assertiveness, influencing, managing people, etc. Please visit the main website for more information at

Please call David on 07986 246406 to discuss your training needs and how we can help, or email at

Friday, October 22

Where do we go from here?

As the impact of the spending review starts to become clearer, the social housing sector is realising that major changes will have to be confronted. Whether we like the changes or not, we have to acept that they will happen and we must all devise methods which enable organisations and individuals to cope. Changes to tenancy terms, changes to housing benefits, changes to regulation - all will require steady negotiation and effective leadership in order to maintain service levels and standards of customer satisfaction. Equally important is the issue of learning and skills development. Technical and generic skills development is crucial at a time like this; some people will need skills of change management, others will need to learn how to engage with their service users in a more meaningful way, whilst others may need skills around negotiation and communication in order to provide a more effective and efficient service with less resources. The challenges are there - with the right skills, knowledge and leadership we can meet them.

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