Here at learning4housing, we are pleased to announce our Spring/Summer programme of training courses on various aspects of housing management. All courses are suitable for staff members, involved tenants, and board members. The courses will be held at the unique surroundings offered by the National Coal Mining Museum, which is near Wakefield and is easily accessible from the M1 and M62. As an added bonus, all delegates will have free access to the museum and may also have the opportunity to don a hard hat and experience an underground tour of the mine!
A bit about me… I have over 30 years experience of working in the social housing sector and have been an independent trainer, tutor, and consultant since 2004. I have a passion for training, learning and development of people. All courses use a wide range of approaches, including short presentations, group exercises, open discussions, and games. I strongly believe that learning should be fun and that the key element is engagement with hearts and minds in order secure change.
The courses that have been arranged are:
Wednesday April 15, 2015: Introduction to Social and Affordable Housing
Wednesday May 6, 2015: Dealing with Anti-Social Behaviour
Friday May 22, 2015: Improving your Involvement with Residents
Monday June 15, 2015: Introduction to Housing Law
Tuesday July 7, 2015: Skills for Housing Management
Each course stands alone, or can be used as an opportunity to develop knowledge and skills across a range of areas, particularly for new members of staff.
All courses can also be offered on an in-house basis, which can provide a very cost-effective method of meeting your training and development needs.
Here are the details of the Spring/Summer training programme:
INTRODUCTION TO SOCIAL AND AFFORDABLE HOUSING
Who? This one-day course is aimed at people who are new to social housing and are either working in a housing role, or within other areas, such as IT, HR, or Finance. The course will also be useful for involved tenants and board members.
What? The course will provide a broad overview of social housing, including:
• What is social housing?
• Why does it exist?
• Who lives in social housing?
• How is it paid for?
• How is social housing regulated?
• What laws cover social housing?
When? April 15, 2015. Arrival for tea/coffee & pastries at 09.30. Course starts at 10.00 and ends at 16.00, with one hour for lunch, which is provided.
Where? National Coal Mining Museum, near Wakefield, West Yorkshire.
Cost? £155.00 per delegate, all inclusive. (Discounts available for multiple delegates, or multiple course bookings) - see below for details
DEALING WITH ANTI-SOCIAL BEHAVIOUR
Who? This course is aimed at front-line housing workers, anti-social behaviour specialists, managers, tenants and board members.
What? The course will examine the new legal framework for dealing with anti-social behaviour, including the new injunctions and other orders that are now available for housing providers to use. We will also consider the range of non-legal tools that can be used, and also a number of practical case studies as examples, as well as examining good practice in case management, taking witness statements etc.
When? May 6, 2015. Arrival for tea/coffee & pastries at 09.30. Course starts at 10.00 and ends at 16.00, with one hour for lunch, which is provided.
Where? National Coal Mining Museum, near Wakefield, West Yorkshire
Cost? £155.00 per delegate, all inclusive. (Discounts available for multiple delegates, or multiple course bookings) - see below for details
IMPROVING YOUR INVOLVEMENT WITH RESIDENTS
Who? This course is aimed at residents involvement specialists, or any front line housing officers whose role includes promoting and developing involvement with their customers. The course is also suitable for active residents and board members who may wish to gain greater insight into the subject.
What? The course will consider the different approaches that can be taken to involve service users, including the different levels and methods that can be used. We will also examine the barriers to effective involvement, and ways of promoting involvement from those groups who are traditionally harder to reach. Good practice examples will also be included, together with opportunities to share experiences with people from other providers.
When? May 22, 2015. Arrival for tea/coffee & pastries at 09.30. Course starts at 10.00 and ends at 16.00, with one hour for lunch, which is provided.
Where? National Coal Mining Museum, near Wakefield, West Yorkshire
Cost? £155.00 per delegate, all inclusive. (Discounts available for multiple delegates, or multiple course bookings) - see below for details
AN INTRODUCTION TO HOUSING LAW
Who? This course will be suitable for anyone working in social and affordable housing who requires an overview of the legal framework around housing issues.
What? We will examine the different kinds of law and some background to the development of housing law. We will also cover the legal framework around tenancy law, disrepair, homelessness and possession claims. The use of case law examples and good practice points will also be included.
When? June 15, 2015 - Arrival for tea/coffee & pastries at 09.30. Course starts at 10.00 and ends at 16.00, with one hour for lunch, which is provided.
Where? National Coal Mining Museum, near Wakefield, West Yorkshire
Cost? £155.00 per delegate, all inclusive. (Discounts available for multiple delegates, or multiple course bookings) - see below for details
SKILLS FOR SOCIAL HOUSING
Who? This course is aimed at anyone who works in the sector who wants to reflect on and develop their personal skills. This would be particularly useful for new members of staff, but also for those who need a refresher.
What? We will examine the range of skills that are necessary to be an effective housing worker. Closer consideration will be given to issues around effective communication, empathy, active listening, negotiation and assertiveness. There will be opportunities for discussion around the ways we develop these skills and put them into practice in the real world.
When? July 7, 2015 - Arrival for tea/coffee & pastries at 09.30. Course starts at 10.00 and ends at 16.00, with one hour for lunch, which is provided.
Where? National Coal Mining Museum, near Wakefield, West Yorkshire
Cost? £155.00 per delegate, all inclusive. (Discounts available for multiple delegates, or multiple course bookings) - see below for details
More on costs of courses:
Single booking for one course: £155.00 per delegate
Two or more delegates from on organisation on one course: £145.00 per delegate
Single delegate attending one course: £155.00
Single delegate attending two courses: £300.00
Single delegate attending three courses £450.00
Single delegate attending four courses: £590.00
Single delegate attending five courses: £740.00
Further discounts available for two or more delegates attending multiple courses - please contact for details.
All prices quoted are all-inclusive of refreshments, lunch, course attendance, and handouts. Please also note that there is no VAT payable on these courses.
If you would like to make a booking on any of these courses, or would like more details on course content, please contact David on 07986 246406 or at david@learning4housing.co.uk
Future programmes will include training on:
• Equality and Diversity in a Social Housing Context
• Effective Partnership Working for Success
• Allocations and Lettings – how to develop a successful strategy.
These are likely to form part of our Summer/Autumn training programme. If you have any specific requests for training topics, please call David on 07986 246406 or at david@learning4housing.co.uk
Terms and conditions:
Send no money on booking - invoices will be send following attendance at each course. Payment terms are 14 days.
Cancellation: Over two weeks notice, 25% fee payable, between one and two weeks notice, 50% fee payable, less than one week, 100% fee payable. Substitute delegates permitted. All course material is subject to copyright law, but may be used with permission and acknowledgement. The receipt of a booking indicates acceptance of these terms.
